Welcome to www.chimecrystalglow.com and to use our services. These Terms of Service apply to your access to, browsing of, and purchase of the products and services offered on this website. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these terms.

I. Service Description
This website primarily provides online display and sales services for glass wind chime products. All products are physical goods purchased on a one-time basis. Upon completion of payment, users acquire ownership of the corresponding product and receive delivery services. There are no ongoing subscriptions or periodic fees involved.

II. Order and Billing Explanation
Once you submit an order and complete payment, it signifies that you have entered into a purchase agreement with this website.

All orders are settled in a single transaction, with the payment amount being the sum of the product price and related delivery fees.

Upon successful payment, the system will generate an electronic bill or order confirmation as proof of transaction.

In case of payment failure, abnormal amount, or duplicate charges, please contact customer service promptly for verification and processing.

We reserve the right to cancel or adjust orders under special circumstances (such as inventory errors, system anomalies, or payment risks) and will promptly notify users and process refunds.

III. Products and Prices
The product information, images, and descriptions displayed on this website are for reference only, and actual products may vary slightly.

All prices are subject to change and may be adjusted due to promotions or inventory.

We reserve the right to modify product prices and information at any time, but orders that have already been paid for will not be affected by subsequent price changes.

IV. Shipping and Delivery
All orders will be shipped after payment confirmation.

Delivery time may vary depending on the region, logistics company, and force majeure.

Users must provide accurate shipping information; otherwise, any delays or losses incurred will be borne by the user.

The risk transfers to the user after the goods are delivered to the logistics carrier.

V. Refund and Cancellation Policy
Cancellation is generally not supported for shipped orders.

For product quality issues or damage during transportation, after-sales service can be requested within the specified time.

After a refund request is approved, the corresponding amount will be refunded via the original payment method.

Return requests for reasons other than quality issues may not be supported.

VI. User Obligations
Users shall ensure the following when using the services of this website:

• Provide true and accurate personal and delivery information
• Do not use this website for any illegal or irregular activities
• Do not interfere with the normal operation of the website or launch malicious attacks.

VII. Disclaimer
To the extent permitted by law, this website shall not be liable for losses caused by force majeure, network failures, logistics delays, or third-party service issues, but will endeavor to assist in resolving related problems.

VIII. Terms of Service Modification
This website reserves the right to update these Terms of Service according to business needs or laws and regulations. The modified content will be published on this page. Continued use of this website constitutes acceptance of the updated terms.

IX. Contact Information
If you have any questions about these Terms of Service, you may contact us through the contact information provided on the website. We will respond and handle your inquiry as soon as possible.