These return and exchange policies apply to all glass wind chime products purchased through www.chimecrystalglow.com. By placing an order and completing payment, you indicate that you have read and agreed to the following regulations.

I. Scope of Returns and Exchanges
We support return and exchange requests under specific conditions, applicable to the following situations:

• The product is damaged or severely damaged during transportation.
• The received product is significantly different from the order description.
• The product has quality issues that render it unusable.
  All return and exchange requests must be submitted within the specified time after receipt; requests submitted after this period may not be processed.

II. Time Limit for Return and Exchange Requests
Users must submit a return and exchange request within 7 days of receiving the product, providing relevant supporting documents (such as photos or videos) for our review and processing.

III. Non-Returnable/Exchangeable Situations
The following situations do not support returns or exchanges:

• Changes in personal preference or subjective dissatisfaction
• Damage caused by improper use
• Goods that have been disassembled, altered, or damaged by human intervention
• Orders exceeding the specified application period
• Secondary damage after normal use

IV. Return/Exchange Process

• Contact customer service to submit a return/exchange application
• Provide the order number and a description of the problem, along with relevant photos or videos
• After customer service review and confirmation, a return address and instructions will be provided
• The user returns the goods as required
• After receiving and inspecting the goods, a refund or replacement will be processed

V. Refund Policy
Orders that meet the refund conditions after review will be refunded via the original payment method.

• Refund processing time is usually 5–10 business days (depending on the payment channel).
• Shipping fee refunds depend on the specific reason for the problem. (Quality issues are usually borne by us.)

VI. Exchange Policy
Orders meeting the exchange criteria can be exchanged for the same type of product.

If the original product is out of stock, a replacement product or refund option will be provided.
Logistics tracking information will be regenerated after the exchange is sent out.

VII. Shipping Costs
For returns and exchanges due to product quality issues, shipping costs are usually borne by us. For returns and exchanges initiated for personal reasons, the user is responsible for the round-trip shipping costs.

VIII. Important Notes
All return and exchange requests must provide true and valid order information. Packages returned without customer service confirmation may not be processed. We recommend using trackable logistics to return goods to avoid the risk of loss.

IX. Final Interpretation
Within the scope permitted by law, this website reserves the right to the final interpretation and modification of these return and exchange terms. Updates will be published on this page; continued use of this website constitutes acceptance of the latest terms.